Helpdesk Management System is a web-based system to facilitate the 2nd or 3rd level helpdesk support representative to keep track of a customer's case, assign and manage the schedule of support representatives.

Helpdesk Management System also allows the support representatives to update the status of the cases reported via a mobile phone. Helpdesk Management System has been successfully implemented in the telecommunications industry with 25,000 cases captured in a mere 8 months after going live.